From Paperwork to Profit: Insurance Finds AI and a Personality


AI in insurance has officially graduated from "look, a chatbot" to "look, actual money."

Insurers are hiring AI talent like the robots already made the org chart, and the smartest firms are no longer bragging about experiments - they're bragging about ROI. Zurich climbed the rankings by turning AI into a company-wide coworker, while Manulife, Generali, and Intact are proving shareholders' favorite love language is still hard cash.

The real plot twist: insurance, the industry best known for paperwork and hold music, is becoming oddly good at futuristic tech. AI is now helping pick better risks, catch more fraud, and make underwriting less of a guessing game in a blazer.


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